The Inverted-U Model Balancing Pressure and Performance (Also known as Yerkes-Dodson Law) Get the pressure right. © iStockphoto/SteveStone Have you ever worked on a project that had a tight-but-achievable deadline, and that needed your unique, expert knowledge for it to be completed successfully? Even though you found it challenging, you may have delivered some of […]
Assertiveness Working with People; Not Against Them Stand firm when you need to. © iStockphoto/JayKay57 Do you consider yourself to be assertive? And what does being assertive mean to you? Does it mean exercising your rights all the time, every time? Or does it mean knowing when to let someone else or some other cause […]
Dealing with Unhappy Customers Turning a Challenge into an Opportunity Turn dissatisfaction into satisfaction with these strategies. © iStockphoto/Roma One of Tim's most important clients has just walked into his office, unannounced. Tim stands up with a smile on his face, ready to greet him, when the dam bursts - his client explodes into an […]