The Inverted-U Model Balancing Pressure and Performance (Also known as Yerkes-Dodson Law) Get the pressure right. © iStockphoto/SteveStone Have you ever worked on a project that had a tight-but-achievable deadline, and that needed your unique, expert knowledge for it to be completed successfully? Even though you found it challenging, you may have delivered some of […]
Assertiveness Working with People; Not Against Them Stand firm when you need to. © iStockphoto/JayKay57 Do you consider yourself to be assertive? And what does being assertive mean to you? Does it mean exercising your rights all the time, every time? Or does it mean knowing when to let someone else or some other cause […]
Dealing with Unhappy Customers Turning a Challenge into an Opportunity Turn dissatisfaction into satisfaction with these strategies. © iStockphoto/Roma One of Tim's most important clients has just walked into his office, unannounced. Tim stands up with a smile on his face, ready to greet him, when the dam bursts - his client explodes into an […]
MOUNTAIN VIEW, CA and LIBERTYVILLE, IL – AUGUST 15, 2011 – Google Inc. (NASDAQ: GOOG) and Motorola Mobility Holdings, Inc. (NYSE: MMI) today announced that they have entered into a definitive agreement under which Google will acquire Motorola Mobility for $40.00 per share in cash, or a total of about $12.5 billion, a premium of […]
Michael Dell is toying with the idea of using Google+ Hangouts for Dell’s customer support. The service allows users to initiate a video chat session with multiple people inside their Google+ circles. “I am thinking about hangouts for business. Would you like to be able to connect with your Dell service and sale teams via […]
Now beats competitors speed at every price level in Austin, San Marcos, San Antonio, Corpus Christi, Waco, Midland and Odessa markets SAN MARCOS, TX, July 11, 2011 - Grande Communications today launched "Peak," a 110 megabits per second (Mbps) Internet service that is the fastest available from any provider in its seven core metropolitan Texas […]