Business

To sustain long-term organizational growth, companies must view employees at all levels as their most valuable asset and actively invest in their retention and well-being.

Centering is the mindfulness practice of bringing your awareness into the present moment to establish mental stability and inner calm.

The inverted U-model, also known as the Yerkes-Dodson law, states that performance increases with physiological or mental arousal, but only up to an optimal point. When levels of arousal or stress become too high, performance begins to decline efficiency drops.

Do you consider yourself to be assertive? And what does being assertive mean to you? Does it mean exercising your rights all the time, every time?

In service and support we often encounter unhappy customers. How we deal with them makes more difference than most people realize.