Luke Hebert
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Articles

Welcome to the articles section, where business, technology, and everyday problem-solving meet. You’ll find practical how-tos, troubleshooting notes from the trenches, and the occasional take on whatever’s happening in the world. Some posts will save you time, some will spark ideas, and a few will just be me thinking out loud. Grab a coffee and dig in.

Dealing with Unhappy Customers January 27, 2012

Dealing with Unhappy Customers

In service and support we often encounter unhappy customers. How we deal with them makes more difference than most people realize.
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Exim Cheatsheet July 25, 2011

Exim Cheatsheet

A set of useful commands for administrators working with Exim 4.
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Snappy on the Prowl at SoftLayer Dallas July 20, 2011

Snappy on the Prowl at SoftLayer Dallas

With over 6,000 servers in the SoftLayer DataCenter (Formely “The Planet”) its no surprise to find ‘Snappy’, HostGator’s Mascot on the prowl.
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